Save Phace Foam Announcement

Save Phace FOAM announcement 300x136 Save Phace Foam AnnouncementAfter receiving a few reports of foam coming off the mask, we decided to investigate this further.  Sure enough, we found a very small percentage that showed evidence of slight separation of the foam coming off masks that were included on our latest shipment.  As with any product, when man makes things they tend to screw up a percentage (it’s called failure rate).  While we desire to have a 0% failure rate, we more realistically strive for a less than 3%, which we have consistently met…  We are truly sorry for this inconvenience and, as always, we stand behind our products 100%.  We are offering the following options to anyone having problems with our mask.

If you have RWI (Replaceable, Washable, Interchangeable) Foam that is separating from the mask:

1.  If you purchased your product within the past 60 days and have sent in your warranty card, please contact us immediately via email at customerservice@savephace.com, and we will send you a new set of RWI foam ASAP for free.

OR

2.  If you have purchased your mask within the past 60 days but did not send in your warranty card, please send in your proof of purchase, warranty card and RWI foam and we will send you a new set immediately.

OR

3.  If you don’t have your warranty card, or proof of purchase, but are having problems, please send in your RWI foam along with a check or money order for $5 and we will send you a new set ASAP.

***DO NOT USE SUPER GLUE OR ANY OTHER TYPE GLUE*****

For those of you that have standard foam (meaning it glues directly to the mask and cannot be removed):

1.  If you purchased your product within the last 60 days and have sent in your warranty card, please contact us immediately via email at customerservice@savephace.com, and we will send you a shipping label so you can ship your product to us.  We will fix it and ship it back to you.

OR

2.  If you have purchased your mask within the past 60 days but did not send in your warranty card, please send in your proof of purchase and warranty card and we will send you a shipping label to send your product back and we will fix it and send it back to you.

OR

3.  If you don’t have your warranty card, or proof of purchase, but are having problems, please send in your mask along with a check or money order for $15.95 for shipping and handling and we will fix it for you and send it back.

OR

4.  You can go to your local automotive parts store and buy some gasket adhesive and re-glue the foam using this adhesive.

***DO NOT USE SUPER GLUE OR ANY OTHER TYPE GLUE***

 

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7 Responses to Save Phace Foam Announcement

  1. Brian says:

    Nice!
    What if you have not sent in your warranty card YET? (Purchased mask last Thursday.)

    • jsokoloff says:

      Do you have RWI or Standard Foam? If you have RWI then send in your warranty card now with proof of purchase and we’ll ship you out a new RWI. If you have standard, then send in your warranty card with proof of purchase and we’ll send you a shipping label so you can mail mask back to us, we’ll fix and send back to you.

      Truly apologize but want to make it right!

  2. Craig Anglesey says:

    I just saw this about the RWI and the foam coming unattached. I bought my mask a few months back and it did the same thing the first day I used it. I just figured that your foam padding system sucks. Needless to say, now that i’ve seen this, it makes me wonder if I should have said something earlier. I have already tried using a tacky glue to correct the problem. Not so good, especially now that I see you guys saying, “***DO NOT USE SUPER GLUE OR ANY OTHER TYPE GLUE***. Great! :) Just thought you should know. Probably nothing you can do for me right? Thanks, Craig

    • jsokoloff says:

      Well we always have and always will stand by our product Craig, so if you ever have any issues moving forward definitely don’t hesitate to contact us. As far as your mask now, just give us a call and explain and we’ll see what we can fo about that to help you out, ok? 1-800-989-1875 Ext.3

  3. Joshua says:

    Okay, also is gasket sealant and adhesive the same thing?

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